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Please provide us as much detail as possible to explain how we can help you. You can include information about your device in the fields below. You can also create screenshots by pressing shift-command-3 on your Mac, and attach it as a file below.

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<div class="control-group ticket_section">
	              <div class="control-group">
	               <label class="  control-label what_type_of_device_313408-label" data-field-label="what_type_of_device_313408" for="helpdesk_ticket_what_type_of_device_313408">What type of device?</label>
	   			<div class="controls ">
	   				<select class="  dropdown_blank section_field" data-field-name="what_type_of_device_313408" name="helpdesk_ticket[custom_field][what_type_of_device_313408]" id="helpdesk_ticket_custom_field_what_type_of_device_313408"><option value="">...</option>
<option data-id="16000090441" data-display-id="29" value="Mac Desktop">Mac Desktop</option>
<option data-id="16000090442" data-display-id="30" value="MacBook">MacBook</option>
<option data-id="16000090443" data-display-id="31" value="iPad">iPad</option></select>
	   			</div> 
	              </div>
	              	              <div class="control-group">
	               <label class="  control-label serial_numbers_313408-label" data-field-label="serial_numbers_313408" for="helpdesk_ticket_serial_numbers_313408">Serial Number</label>
	   			<div class="controls ">
	   				<input class="  text section_field span12" data-field-name="serial_numbers_313408" type="text" name="helpdesk_ticket[custom_field][serial_numbers_313408]" id="helpdesk_ticket_custom_field_serial_numbers_313408" />
	   			</div> 
	              </div>
	              	              <div class="control-group">
	               <p><b><i>How to find your serial number<br></i></b></p><p><i><span style="">Your serial number can be found by going to the "About this Mac" on your computer, or to Settings -> General -> About on your iOS device. </span><span style="">If you'd like to see our guide on how to find your serial number, please make use of these </span></i><a href="https://cdn11.bigcommerce.com/s-fmghrexgjl/product_images/uploaded_images/How-to-find-your-iPad-serial-number.pdf" target="_blank">iPad</a><i><span style=""> and </span></i><a href="https://cdn11.bigcommerce.com/s-fmghrexgjl/product_images/uploaded_images/How-to-find-your-Mac-Serial-Number.pdf" target="">Mac</a><i><span style=""> specific instructions.</span></i></p>

</div>
	              	              <div class="control-group">
	               <label class="  control-label donation_condition_313408-label" data-field-label="donation_condition_313408" for="helpdesk_ticket_donation_condition_313408">Condition</label>
	   			<div class="controls ">
	   				<select class="  dropdown_blank section_field" data-field-name="donation_condition_313408" name="helpdesk_ticket[custom_field][donation_condition_313408]" id="helpdesk_ticket_custom_field_donation_condition_313408"><option value="">...</option>
<option data-id="16000090809" data-display-id="84" value="10 - It is in immaculate condition">10 - It is in immaculate condition</option>
<option data-id="16000090810" data-display-id="85" value="9 - It has a few dings or blemishes">9 - It has a few dings or blemishes</option>
<option data-id="16000090811" data-display-id="86" value="8 - It is worn, but a little TLC will help">8 - It is worn, but a little TLC will help</option>
<option data-id="16000090812" data-display-id="87" value="7 - It is working, but barely">7 - It is working, but barely</option>
<option data-id="16000090813" data-display-id="88" value="6 - It should really just be recycled">6 - It should really just be recycled</option></select>
	   			</div> 
	              </div>
	              	              <div class="control-group">
	               <label class="  control-label tax_receipt_313408-label" data-field-label="tax_receipt_313408" for="helpdesk_ticket_tax_receipt_313408">Would you like a tax receipt?</label>
	   			<div class="controls ">
	   				<select class="  dropdown_blank section_field" data-field-name="tax_receipt_313408" name="helpdesk_ticket[custom_field][tax_receipt_313408]" id="helpdesk_ticket_custom_field_tax_receipt_313408"><option value="">...</option>
<option data-id="16000090814" data-display-id="89" value="Yes">Yes</option>
<option data-id="16000090815" data-display-id="90" value="No">No</option></select>
	   			</div> 
	              </div>
	              	              <div class="control-group">
	               <label class="  control-label street_address_313408-label" data-field-label="street_address_313408" for="helpdesk_ticket_street_address_313408">Pickup Street Address</label>
	   			<div class="controls ">
	   				<input class="  text section_field span12" data-field-name="street_address_313408" type="text" name="helpdesk_ticket[custom_field][street_address_313408]" id="helpdesk_ticket_custom_field_street_address_313408" />
	   			</div> 
	              </div>
	              	              <div class="control-group">
	               <label class="  control-label city_vancouver_island_only_313408-label" data-field-label="city_vancouver_island_only_313408" for="helpdesk_ticket_city_vancouver_island_only_313408">City (Vancouver Island Only)</label>
	   			<div class="controls ">
	   				<input class="  text section_field span12" data-field-name="city_vancouver_island_only_313408" type="text" name="helpdesk_ticket[custom_field][city_vancouver_island_only_313408]" id="helpdesk_ticket_custom_field_city_vancouver_island_only_313408" />
	   			</div> 
	              </div>
	              	              <div class="control-group">
	               <label class="  control-label postal_code_313408-label" data-field-label="postal_code_313408" for="helpdesk_ticket_postal_code_313408">Postal Code</label>
	   			<div class="controls ">
	   				<input class="  text section_field span12" data-field-name="postal_code_313408" type="text" name="helpdesk_ticket[custom_field][postal_code_313408]" id="helpdesk_ticket_custom_field_postal_code_313408" />
	   			</div> 
	              </div>
	               </div>

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